Key Google Voice features:
- Calls are routed to all my registered phones simultaneously. In other words, layered integration of mobile and fixed line phones
- Text messaging & conference calling feature.
- Inexpensive international calling
- All my voicemails are aggregated at Google Voice. Transcribed voicemails or voicemail notifications are emailed or sms’d to me.
However, it is the flexible service layer of Google Voice handling inbound and outbound calls that is the differentiator. With the ability to port existing mobile number to Google Voice, I can rid myself from long and expensive contractual commitments with other mobile carriers. By loading Google Voice apps onto a smart phone, my outbound calls can be routed through Google Voice with significant cost savings as a result.
I’m sure it will take some time for the market to learn and adopt Google’s new voice proposition, but if successful Google will likely change the game for service providers and mobile carriers.
Question: Does Google Voice give Google an entry point into business communication market? For example, could Google Voice serve as a cost effective mobile integration service to the SMB and enterprise market?
I’m interested in your opinion…